Richard Elliott
1520 Atlanta Dr, Irving, TX 75062 · (469) 309-9815
richardelliott13@gmail.com

 SYSTEMS ADMINISTRATOR
TECHNICAL SUPPORT - HELP DESK TECHNICIAN
 

SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS

 

·          Ten years as an IT professional including 3 years in a corporate IT environment.

·          Productive quick-learner with a strong work ethic; consistently achieves goals.

·          Proven experience with enterprise server management and troubleshooting.

 

SKILLS

 

Technically proficient with OSX, Windows XP, Vista, 7, and 8.  Technically proficient with all OSX Server builds and Windows Server 2008 R2. Proficient with Word, Excel, Powerpoint, Access, Pages, Numbers, Keynote, Citrix, Cisco, Active Directory,SAP, SAP Business Objects, , VMWare Fusion, VirtualBox, Tableau Client and Server, Eset Anti-Virus Server.  Skilled in providing Customer and End-User Help Desk Support.  Easily identify and resolve technical issues and concerns.  Excellent communication and presentation capabilities.

 

PROFESSIONAL EXEXPERIENCE

Javelin Marketing Group, Irving, TX (11/2013 – 02/2014)
Server Administrator

·                      Performed all administrative duties on all Mac workstations and Servers. 

·                      Maintained and administered Tableau Servers, ESET Servers, and server backup processes on all critical OSX, Windows, and Linux production servers.

·                      Worked with SOX Compliance team to maintain quarterly compliance audits and day-to-day compliance.

Fossil Inc, Richardson, TX (2/2012 – 09/2013)
Support Specialist

·                      Provided phone and deskside support for all Fossil hardware, software, networks and servers of various platforms.

·                      Prepare workstations for break/fix and for new hires.

·                      Prepared physical and virtual servers for QA, Development, and Production environments

·                      Worked with Server Team to perform server to tape backups and data restores.

·                      Participated in a company wide project to update and upgrade all assigned assets.

Apple Store Knox Street, Highland Park, TX (11/2007 – 02/2012)
Mac Genius

·                      Performed full troubleshooting and repair on all Apple computers and iOS Devices.

·                      Performed service for end users, small business and large businesses at the Genius Bar.

·                      Performed various administrative tasks such as filing requisitions and maintaining service inventory.

 

CERTIFICATIONS AND EDUCATION

·          North Lake College Computer Science focus 2004 to 2005.  Not completed.

·          Apple Certified Mac Technician.  December 2013

·          Mac OSX Certified.  December 2013

·          A+ Certified.  December 2013